Reports and Decisions

Keeping the complainants and tolling operators informed

The TCO Tolling Customer Ombudsman (TCO) will maintain a register of complaints. The TCO will report on enquiries or complaints received and their outcomes on a six-monthly basis on the TCO website. Such reports will not contain personal details of complainants.

Summary of activity

A summary of activity by the TCO is reported every six months. Click on the relevant link below to view a report.

Note: Prior to 1 July 2008, the reports were issued by the Transurban Customer Ombudsman (TCO) and were limited to matters affecting CityLink, Hills M2, Roam and Roam Express customers only. Prior to 1 August 2006, the reports were issued by the CityLink Customer Ombudsman (CCO) and were limited to matters affecting CityLink customers only.

Decisions

The TCO considers all aspects of matters presented and issues a determination. Click on the relevant link below to view previous determinations.