News and Information

News

Upcoming events

Events where the TCO Tolling Customer Ombudsman is presenting will be listed here as they are arranged:

  • Appointments – QLD:
    • The TCO Tolling Customer Ombudsman will be taking appointments in the Brisbane CBD for eligible toll road customers to come and discuss their complaints against Linkt QLD in person.
    • Contact admin@tollingombudsman.com.au to make an appointment on any of the following dates:
      • 19 and 20 September 2019
      • 18 and 19 October 2019
      • 22 and 23 November 2019

Retirement of Ombudsman

After advising of his retirement effective as at 30 June 2019, Mr Michael Arnold has now retired as the TCO Tolling Customer Ombudsman. Recruitment will shortly commence for the new ombudsman, but until an ongoing replacement can be appointed, Mr Nicolas Crowhurst, has been appointed as the Interim TCO Tolling Customer Ombudsman.

Withdrawal of EastLink

With the expiry of Mr Arnold’s appointment, EastLink / ConnectEast has reviewed its approach to its complaints handling process and withdrawn from the TCO Tolling Customer Ombudsman scheme, effective as at 1 July 2019.

From 1 July 2019, complaints for EastLink cannot be handled by the TCO Tolling Customer Ombudsman, but may be referred to the EastLink Customer Advocate. Details can be found at https://www.eastlink.com.au/enquiries/complaints or https://www.eastlink.com.au/enquiries/customeradvocate.

Tolling Information

Please find links below to assist with toll calculations on NSW, Victorian and Queensland toll roads.