Our Team

Nicolas Crowhurst, Interim TCO Tolling Customer Ombudsman

Nicolas Crowhurst has been part of the tolling ombudsman team since 2013 as a corporate adviser and Deputy Tolling Customer Ombudsman. He brings to the role extensive experience in external dispute resolution, both in active complaint management and in governance and strategic advisory roles.

Commencing his career in the United Kingdom, Nicolas moved to Melbourne in 2002. He was Legal Counsel (Policy & Litigation) and an Adjudicator for the Financial Industry Complaints Service Limited and the Financial Ombudsman Service Limited, before being appointed Company Secretary of the Financial Ombudsman Service in 2010. Prior to entering the external dispute resolution sector, Nicolas worked for Minter Ellison and ANZ bank.

Nicolas currently serves as the Company Secretary of the Australian Financial Complaints Authority, is a strategic consultant to the not-for-profit sector and is a lecturer for the Governance Institute of Australia.

Michael Arnold, former TCO Tolling Customer Ombudsman

Michael Arnold dealt with tolling customer enquiries and complaints from 2004 until his retirement on 30 June 2019. He brought to the role extensive experience in handling complaints in the national financial services and insurance sectors and has a reputation for successful resolution of consumer concerns.

Michael was the National Panel Chair of the Financial Ombudsman Service, Investments, Life Insurance & Superannuation from 2003 until 2016. Prior tenures include Referee, Alternate Panel Chair and Adjudicator in the Insurance Ombudsman Service (1996-2003); Senior Legal Consultant and Mediation Specialist (1992-1996); Judge and Deputy President of the Accident Compensation Tribunal in Victoria (1990-1992); and Member of the Legislative Council of the Victorian Parliament (1982-1988).

Michael was appointed an attorney, solicitor and proctor of the Supreme Court of NSW in 1976, and has been a barrister and solicitor of the Supreme Court of Victoria since 1966.

Michael has agreed to remain as an adviser to the scheme and the Interim TCO Tolling Customer Ombudsman until such time as the ongoing arrangements can be settled.