Reports

Keeping the complainants and tolling operators informed

The TCO Tolling Customer Ombudsman (TCO) maintains a register of complaints. The TCO reports on enquiries or complaints received and their outcomes on a six-monthly basis on the TCO website in a way that will not contain personal details of complainants.

Summary of activity

Click on the relevant link below to view a report.

Note: Prior to 1 July 2008, the reports were issued by the Transurban Customer Ombudsman (TCO) and were limited to matters affecting CityLink, Hills M2, Roam and Roam Express customers only. Prior to 1 August 2006, the reports were issued by the CityLink Customer Ombudsman (CCO) and were limited to matters affecting CityLink customers only.