Reports

Keeping the complainants and toll road operators informed

Prior to July 2019, the Tolling Customer Ombudsman (TCO) provides reports on enquiries or complaints received and their outcomes on a six-monthly basis.

Since July 2019, the reporting frequency has become quarterly, and will include more detail to help users better understand our operations.

No personal or sensitive information is published and these reports are deidentified.

Summary of activity

Click on the relevant link below to view a report.

Summary of activity – pre 30 June 2019

Click on the relevant link below to view a report.

Note 1: Prior to 1 July 2008, the reports were issued by the Transurban Customer Ombudsman (TCO) and were limited to matters affecting CityLink, Hills M2, Roam and Roam Express customers only.

Note 2: Prior to 1 August 2006, the reports were issued by the CityLink Customer Ombudsman (CCO) and were limited to matters affecting CityLink customers only.