Decisions
If the parties cannot agree how a dispute should be resolved, the Ombudsman will consider all the information provided and make a determination.
Click on the relevant link below to view previous determinations.
2021
- Claim re toll charges imposed and involvement of collection agency in recovery of debt – December 2021
- Claim re wrongful account suspension and tolls charged during suspension – November 2021
- Claim re compensation for stress following alleged incorrectly issued toll notice – October 2021
- Claim re misunderstanding that payment made covered all debts owed – July 2021
2020
- Claim re excess charges and misleading information of amounts owed – December 2020
- Claim re excessive charges for use of toll roads and failure to comply with payment plan – November 2020
- Claim re retrospective refund of charges for multiple vehicles as being unfair and excessive – November 2020
- Claim re excess charges due to account duplication following relocation to another city – August 2020
- Claim re misleading systems or mismanagement of customer account by toll operator – February 2020
2019
- Claim re incorrect reporting of credit default information – December 2019
- Claim re refusal to change account ownership and billing practice – November 2019
- Claim re failure to remove vehicles from account on disposal resulting in toll charges to account – August 2019
- Claim re non-payment of tolls within required time – August 2019
- Claim re timely reporting of faulty tag and subsequent incurring of video-matching fees – July 2019
Decisions made by prior operator of the TCO scheme
2018
2017
- Claim regarding unpaid tolls and fees – May 2017
- Claim re failure to remove vehicle from account on disposal, resulting in toll charges to account – April 2017
- Claim re tolls not paid within timeframe with consequent referral to CCV – February 2017
- Claim re failure to manage toll road usage and account with resultant tolls and fees incurred – January 2017
2016
- Claim re failure to manage account with resultant unpaid tolls and fees – October 2016
- Claim regarding classification of vehicle – September 2016
- Claim regarding responsibility to maintain account in credit to avoid account suspension – July 2016
- Claim regarding service provided in the handling of a complaint – April 2016
- Claim regarding request for waiver of admin fees charged as a consequence of non-payment of tolls – April 2016
- Claim re non-payment of toll invoice within required time – April 2016
- Claim re toll invoices issued as a consequence of account suspension not paid in time – March 2016
- Claim re incorrect LPN added to account and resultant toll invoices remained unpaid by registered owner – March 2016
- Claim re timely reporting of faulty tag and subsequent incurring of video matching fees – January 2016
2015
- Claim regarding tolls incurred for incorrect vehicle recorded on account – August 2015
- Claim regarding inadequate service provided by toll road operator – August 2015
- Claim regarding failure to maintain account and subsequent non-payment of toll notices – August 2015
- Claim regarding failure to pay tolls within prescribed time – June 2015
- Claim regarding Infringement Notices issued for failing to comply with Toll Demand Notices – July 2015
- Claim regarding obligation to keep account in order and meet terms of toll invoices – April 2015
- Claim regarding failure to add vehicle to account and consequent non-payment of invoices – March 2015
- Claim regarding failure to comply with payment terms of Demand Notice-March 2015
- Claim regarding failure to make payments in full by due date – March 2015
- Claim regarding failure to pay Toll Invoices and Notices in full – March 2015
- Claim regarding failure to maintain account with multiple vehicles – February 2015
- Claim regarding failure to maintain account and pay tolls in full – March 2015
- Claim regarding opportunity to pay tolls and fees in gold or silver coin – February 2015
- Claim regarding failure to maintain account in credit – February 2015
- Claim regarding failure to maintain account within terms – February 2015
- Claim regarding vehicle linked to another account due to third party error – January 2015
- Claim regarding failure to maintain account within terms – January 2015
- Claim regarding tolls charged to account for vehicle not owned by complainant – January 2015
2014
- Claim re failure to update account and payment details with consequent account suspension – December 2014
- Claim regarding mismanagement of account and service provided – June 2014
- Claim regarding unpaid toll and administration fees – June 2014
- Claim regarding charges incurred due to failure to remove vehicle from account – May 2014
- Claim regarding administration fees incurred as a result of account suspension – May 2014
- Claim regarding failure to maintain account within terms – May 2014
- Claim regarding payment of tolls within three days – May 2014
- Claim outside jurisdiction – March 2014
- Claim regarding maintenance of account – March 2014
- Claim regarding management of account and accrual of administration fees – March 2014
- Claim regarding obligation to manage account – March 2014
- Claim regarding misleading information about fees – February 2014
- Claim regarding operation of account in respect of adding vehicle – January 2014
2013
- Claim regarding tolls incurred from incorrect vehicle recorded on account – October 2013
- Claim regarding charges incurred from failure to add vehicle to account – October 2013
- Claim regarding non-payment of tolls – June 2013
- Claim regarding failure to maintain account – June 2013
- Claim regarding non-removal of vehicle from account – March 2013
- Claim regarding tolls on vehicle registered to account carrying stolen tag – March 2013
- Claim regarding refund of LTI payment as overpayment and service issues – March 2013
- Claim regarding non-receipt of account suspension notification – March 2013
- Claim regarding account management and nomination of authorised representative – February 2013
- Claim regarding misunderstanding of tolling costs – February 2013
- Claim regarding account suspension and non-receipt of toll notices – February 2013
2012
- Claim regarding payment of outstanding tolls – November 2012
- Claim re account suspension – October 2012
- Claim re non receipt of late toll invoices – October 2012
- Claim regarding account suspension and undelivered mail August 2012
- Claim regarding tolling and account management issues August 2012
- Claim regarding non-payment of demand notices July 2012
- Claim regarding fines received when account suspended May 2012
- Claim regarding non-receipt and transfer of toll notices to an account May 2012
- Claim regarding charges incurred due to third party use of misplaced tag February 2012
- Claim regarding fines received when account suspended February 2012
- Claim regarding charges incurred after sale of a vehicle February 2012
2011
- Claim regarding restricted tolling information and customer service December 2011
- Claim regarding tolling of motorcycles and undelivered mail May 2011
- Claim regarding payment of outstanding toll account May 2011
- Claim regarding tolls and fees charged May 2011
- Claim regarding fees and charges incurred 14 February 2011
- Claim regarding fees and charges incurred 11 February 2011