Keeping the complainants and toll road operators informed
Prior to July 2019, the Tolling Customer Ombudsman (TCO) provides reports on enquiries or complaints received and their outcomes on a six-monthly basis.
Since July 2019, the reporting frequency has become quarterly, and will include more detail to help users better understand our operations.
No personal or sensitive information is published and these reports are deidentified.
Summary of activity
Click on the relevant link below to view a report.
- TCO Review – 1 April 2020 to 30 June 2020
- TCO Review – 1 January 2020 to 31 March 2020
- TCO Review – 1 October 2019 to 31 December 2019
- TCO Review – 1 July 2019 to 30 September 2019
Summary of activity – pre 30 June 2019
Click on the relevant link below to view a report.
- TCO Review – 1 September 2018 to 30 April 2019
- TCO Review – 1 March 2018 to 31 August 2018
- TCO Review – 1 September 2017 to 28 February 2018
- TCO Review – 1 March 2017 to 31 August 2017
- TCO Review – 1 September 2016 to 28 February 2017 Transurban Response
- TCO Review 1 March 2016 – 1 November 2016
- TCO Review 1 March 2016 – 31 August 2016
- TCO Review 1 September 2015 to 29 February 2016 Transurban response
- TCO Review 1 March 2015 – 31 August 2015 Transurban response
- TCO Review 1 September 2014 – 28 February 2015
- TCO Review 1 March 2014 – 31 August 2014 Queensland Motorways response
- TCO Review 1 September 2013 – 28 February 2014 Queensland Motorways response
- TCO Review 1 March 2013 – 31 August 2013 Queensland Motorways response
- TCO Review 1 September 2012 – 28 February 2013
- TCO Review 1 March 2012 – 31 August 2012 Transurban response Queensland Motorways response
- TCO Review 1 September 2011 – 29 February 2012 Transurban response
- TCO Review 1 March 2011 – 31 August 2011 Transurban response
- TCO Review 1 September 2010 – 28 February 2011 Transurban response
- TCO Review 1 March 2010 – 31 August 2010 Transurban response
- TCO Review 1 September 2009 – 28 February 2010 Transurban response
- TCO Review 1 March 2009 – 31 August 2009 Transurban response
- TCO Review 1 September 2008 – 28 February 2009
- TCO Review 1 March 2008 – 31 August 2008 Transurban response
- TCO Review 1 September 2007 – 29 February 2008 Transurban response
- TCO Review 1 March 2007 – 31 August 2007
- TCO Review 1 September 2006 – 28 February 2007
- CCO Review 1 March 2006 – 31 August 2006
- CCO Review 1 September 2005 – 28 February 2006
- CCO Review 1 March 2005 – 31 August 2005
- CCO Review 15 September 2004 – 28 February 2005
Note 1: Prior to 1 July 2008, the reports were issued by the Transurban Customer Ombudsman (TCO) and were limited to matters affecting CityLink, Hills M2, Roam and Roam Express customers only.
Note 2: Prior to 1 August 2006, the reports were issued by the CityLink Customer Ombudsman (CCO) and were limited to matters affecting CityLink customers only.